Popular Questions
You can check the status of your order here.
Enter your order number (you can locate this information in your order confirmation email) and email address to receive a status update.
*PLEASE NOTE: Due to the COVID-19 pandemic, we, along with our fulfillment partners, have taken extra precautions to protect the health and safety of our employees. Although we are working hard to fulfill your orders, you may experience longer than usual delivery time (up to 7~10 business days more) Feel free to contact us at contact@yumcase.com if you have any questions.
We offer free shipping for all orders to the 48 contiguous United States. We charge a flat rate shipping for orders to Hawaii & Alaska
If you purchased a product from us and are not happy with it, you may return it within 30 days of your purchase for a full refund.
Please note that you are responsible for the cost of return shipping to us. See Return & Refund Policy for more detailed information.
1. Contact – Email contact@yumcase.com with subject as “Return”, please include your order number & name within the email so our representatives can better locate your order to initiate the process.
*Any packages sent without contacting contact@yumcase.com first will not be refunded.
2. Repack – Make sure your item is in the same, like-new condition, packed in the original packaging with all included contents.
3. Print & Ship – Once approved, an order specific RMA Label*(non-prepaid) in the form of a PDF will be sent to you through email.
The RMA Label will contain the correct return address.
Once received, please follow the instructions below:
– Please print out the RMA Label.
– Place the “Return Authorization Slip” (the lower half of the RMA label) into the package.
– Cut out the return mailing label and affix it to the outside of the package
– Mail it back to the return address with the carrier of your choosing.
*Please note that you are responsible for the return shipping cost
Due to the COVID-19 pandemic, orders are processed within 1~2 business days and shipped through ground. Once shipped, it usually takes between 7~10 business days to receive your order.
Orders are shipped daily from Monday – Friday. Orders placed on Saturday & Sunday will be shipped on Monday.
PLEASE NOTE:Due to the COVID-19 pandemic, we, along with our fulfillment partners, have taken extra precautions to protect the health and safety of our employees. Please be advised, although we are working hard to fulfill your orders, you may experience longer than usual processing & delivery time.
Feel free to contact us at contact@yumcase.com if you have any questions.
Orders & Shipping
We accept the following payment options:
• Credit card including Visa, Mastercard, American Express and Discover
• Debit/bank card
We are sorry to hear that your order has arrived in less than perfect condition.
Please contact us at contact@yumcase.com and our team will help get this sorted out for you. Please keep your order ID on hand.
If you wish to update or cancel an order, please contact us at contact@yumcase.com so we can help you with the request.
Please note that our fulfillment center process quickly to make sure orders reach our customers in a timely fashion, this leaves a short window to change or cancel an order, but we will try our best to help!
All YumCase products comes with a 1-year limited warranty for peace for mind. The warranty covers products against defects in material or workmanship under normal use and service to the original purchaser for 1-year from the date of original purchase.